Resumé

I wanted to provide a page with my resumé so that one could look at my career and review it if desired. Please feel free to ask for references if need be. Feel free to look at my Linked-In or Nexxt pages as well for information. If you wish to contact me directly, please visit my online services website: http://store.ldlnet.net

Multi-certified Consultant in Messaging, PKI, Windows, Active Directory, and Web Strategies

I have a long and vast history in the Information Technology field working in many different industries, including, Medical, Manufacturing, Gambling, Banking, and IT industries. I have worked for all different sized companies that range from 50 users to 500,000 users. Throughout my career, I have garnered a reputation as an exemplary leader, improving processes, executing projects, and advocating for growth for both clients and the company. With a knack at troubleshooting computer issues and finding the correct resolutions for those issues, I am a proven technologist, with the ability to deliver projects on time and on budget under aggressive deadlines, while maintaining the highest levels of quality and customer service.

I have firm knowledge that ‘Success breeds Success!’ I strive to attain that in all my ventures.

I have extensive experience with providing up to date Active Directory and Messaging Solutions with Design, Implementation, and Support being the top priority for the customer while maintaining a reasonable budget suitable to the customer’s needs.

My goals are to continue to expand my troubleshooting skills in Active Directory and Exchange and provide excellent support to all clients looking for support in those areas. This includes migrations, scripting, troubleshooting, design, maintenance, and support. I also seek to continue working with an organization that provides growth potential for their contacts in order to breed success for all.

Work History

Microsoft (through Trimax Americas)

Premier Field Engineer
May 2015 – Present
Charlotte, North Carolina

  • Working as an Exchange PFE for Microsoft Consulting Services
  • Providing on site support for Microsoft Premier Customers specializing in Exchange and Office365 Implementations
  • Services include: Exchange Server Design/Implementation, Active Directory Design Implementation, Office365 Administration/Installation, Migrations, Server Lifecycle Services, Networking, Troubleshooting, and Other IT Services.

LDLNET LLC

Owner/Operator
August 2015 – Present
Charlotte, North Carolina

  • Hosting websites, domain parking, web design, and IT Services.
  • Services include: Exchange Server Design/Implementation, Active Directory Design Implementation, Office365 Administration/Installation, Migrations, Server Lifecycle Services, Networking, Troubleshooting, and Other IT Services.
  • http://www.ldlnet.net

Avanade

Consultant
April 2018 – March 2019
Charlotte, North Carolina

  • Worked in Cloud Management Services Division as a Level 2 Consultant. I remediated issues that occured to the managed systems when alerted by the system. I also fulfilled requests made by our managed services clients to have work performed in the managed environment.
  • Performed Administration and Troubleshooting for Skype, SharePoint 2010-2013, Exchange 2010-2016, Active Directory, and Azure related services.
  • I provided training and guidance to the Level 1 Engineers in a team setting.
  • I gathered data for Problem Resolution and Change Management and then provided that data to the Project Technical Team per ITIL guidelines and Standard Operating Procedure.    

XMS Solutions

Senior Consultant
December 2017 – February 2018
Charlotte, North Carolina

  • Provided Consulting Services for XMS Solutions Cusomers
  • Helped with Active Directory and Exchange 2016 Migrations for the company.

Microsoft (through TEKSystems)

Exchange Online Support Engineer
July 2017 – December 2017
Charlotte, North Carolina

  • Provided Tier 3 support for Exchange Online Premier Customers
  • Worked numerous cases supporting Exchange Online issues from migrations, mailbox setup, transport rules, and OWA.

Binary Tree

Senior Consultant
July 2015 – April 2017
Charlotte, North Carolina

  • Completed numerous Office 365 Migration Projects using Binary Tree’s software. The projects included a staged and cutover migration process. Installation, Troubleshooting, and pilot migration testing or POC, were included in the process.
  • Assisted Binary Tree with Documentation Procedures, Statements of Work, Technical Documentation, and Project Management. This included Visio, Excel, and Word documentation for internal use or customer fulfillment.
  • Performed numerous AD and Exchange 2013-2016 Migrations for a wide range of customers. Most migrations were cross-forest and included attribute updating or GAL Sync during the process.
  • Designed migration strategies using Office365, Group Policy, ADFS, Active Directory, and Hybrid Exchange implementations.

AT-NET Services

Senior Consultant/Engineer
September 2013 – July 2015
Charlotte, North Carolina

  • Acted as team lead in the Managed Services Division monitoring Exchange and Active Directory Implementations
  • Performed numerous AD and Exchange Migrations for a wide range of customers. These migrations were mainly cross-forest to a greenfield Active Directory/Exchange environment and included attribute updating, group policy design, GAL sync, and OS builds with VMWare hosting the builds.
  • Setup VM farms using VMWare 5.5 as the host OS. Setup VCenter to manage the VMWare Farm. Did clustering, configured standard network switches with vlans. Setup Update Manager for patching purposes. Setup disk array to be used as VM Storage.
  • Assisted AT-NET with Documentation Procedures, Statements of Work, Technical Documentation, and Project Management. This included Visio, Excel, and Word documentation for internal use or customer fulfillment.

JCMR Technology

Senior Consultant
January 2013 – September 2013
Charlotte, North Carolina

  • Completed three Office 365 Migration Projects with an average of 20 users per environment. The projects included a staged and cutover migration process.
  • Completed an Exchange 2010 Ethical Walls project for a large manufacturing company that encompassed Hub Transport Rules that filtered incoming and outgoing email based on domain.
  • Assisted the JCMR team with the design, installation, and support of a brand new 20 person corporate network. This included assisting with Active Directory, DNS, Group Policy, Office365 Migration, Application Support, and Client Support.
  • Assisted sales team with technical support for their sales calls including attending customer interaction meetings.
  • Assisted JCMR with Documentation Procedures, Statements of Work, Technical Documentation, and Project Management.
  • Completed a design and implementation of Symantec Enterprise Vault 10 into an existing large corporate environment supporting over 1000 Exchange Users.

Lincoln Financial Group(through TEKSystems)

Senior Messaging Consultant
October 2012 – December 2012
Greensboro, North Carolina

  • Responsible for Exchange Server Maintenance and Tier 3 Escalation Support for Lincoln Financial Group Messaging Services. This encompassed 20 Exchange 2003 Servers and over fifteen thousand mailboxes. Support included all Exchange Server roles: Mailbox, OWA, and ActiveSync services along with mobile services including MobileIron, Good Technology, MobilEcho, and Blackberry Services.
  • Assisted with the installation of Exchange 2010 into Lincoln’s Test Environment in preparation for an Exchange 2003 to Exchange 2010 Messaging Migration.
  • Assisted with installation and support of Lync 2010 in their test and production environments. I also assisted with Lync integration with Exchange 2003 and 2010.

Carolina’s Healthcare (through Ettain Group)

Senior Messaging/Active Directory Consultant
May 2012 – October 2012
Charlotte, North Carolina

  • Responsible for Exchange Server, Active Directory Server Maintenance, and Tier 3 Escalation Support for Carolinas Healthcare System Messaging Services. This encompassed twenty Exchange 2010 Servers with two DAGs and over twenty thousand mailboxes.
  • Provide Exchange Server 2010 Maintenance for all Exchange Server roles: Mailbox, Hub Transport, Client Access, Edge, EWS, OWA, and ActiveSync services along with mobile services including MobileIron, Good Technology, iPhone, iPad, and Blackberry Services.
  • Assisted with audit and recommendations of their disaster recovery plan including activating DAC for their datacenters and providing scripts to help automate troubleshooting tasks.

Microsoft (through Xtreme Consulting Group)

Senior Messaging Engineer – MIPS 24×7 Group
August 2011 – May 2012
Charlotte, North Carolina

  • Responsible for Exchange Server Maintenance and Tier 3 Escalation Support for Microsoft Dedicated Hosted Messaging Services. This encompassed 450+ Exchange 2007/2010 Servers and over five million mailboxes.
  • Provide Exchange Server 2010 Maintenance for the Microsoft Internal Corporate Email Environment.  This included BPOS which is now the Office 365 server farm. This included all Exchange Server roles: Mailbox, Hub Transport, Client Access, Edge, EWS, OWA, and ActiveSync services.
  • Team effort provided 99.9% SLA to our customers for a three month period and had no service outages.

The Schnider Group

IT Director
January 2007 – July 2011
Charlotte, North Carolina

  • Responsible for Exchange Server Maintenance and Tier 3 Escalation
  • Built and managed a multi-state VPN routed network using Broadband Technology. Assisted with MPLS upgrade of the same network.
  • Built, installed, and managed the entire IT infrastructure using a Windows 2003/Exchange 2003 domain environment for three cities.
  • Project managed the complete physical datacenter infrastructure relocation from one facility to another.
  • Managed all Active Directory, Exchange, and Mobile accounts for the company.
  • Installed and managed Accounting with a Point of Sale system and QuickBooks Accounting Software.
  • Ran day to day HR duties including hiring and firing of personnel, processing and auditing payroll, implementing and enforcing company policies, designing and enforcing computer and email usage policies.

Rexam

Exchange Administrator
September 2004 – May 2006
Charlotte, North Carolina

  • Provided 3rd Tier Support for the Help Desk, wrote technical documentation, handled escalations for the Help Desk and Executives, and provided 24/7 support for the GeM team.
  • Provided daily administration including mailbox/DL maintenance, disaster recovery, mailbox restoration, MS Cluster Administration, integration with 3rd party apps, and Blackberry support.
  • Provided support of over 100 Exchange 5.5/2000/2003 servers in the US, Mexico, South America, and Europe. This included three separate 2/4 node Clustered Exchange Servers.
  • Assisted Rexam with 4 company acquisitions by managing and implementing the acquired company’s messaging environment into Rexam’s Global Exchange environment.

Bank Of America (through TEKSystems)

Exchange Administrator
February 2004 – September 2004
Charlotte, North Carolina

  • Provided 3rd Tier Support for the Help Desk and handled escalations in the messaging area.
  • Provided daily administration including mailbox and DL maintenance, and support of over 100 Exchange 5.5/2000 servers.
  • Assisted with Fleet Bank merger by helping to integrate their Exchange environment into Bank of America’s Exchange environment.

South Carolina Education Lottery

Domain Administrator
November 2001 – November 2003
Columbia, South Carolina

  • Designed, & Installed a 200 user Win2000 LAN using Active Directory and Group Policy.
  • Maintained all server class equipment. (DELL PowerEdege Servers, Storage Area Network (SAN), PowerVault DLT Jukebox)
  • Provided WAN support assisting with Cisco Router/Switch/PIX support, Wireless LAN Technology/Security, and RAS maintenance.
  • Managed Domain Environment including Exchange 2000, SQL 20000, IIS, Active Directory, SUS, & Great Plains.

Solid Computer Decisions

Microsoft Certified Trainer
August 2001 – November 2001
Charlotte, North Carolina

  • Worked as an MCT teaching Windows 2000 courses and specializing in Exchange.
  • Assisted Networking Services Team with Microsoft Exchange Implementation Projects.
  • Assisted with The Migration And Installation Of The Internal LAN.

Microsoft (through CompCon Tech)

Premier Support Engineer
September 2000 – September 2001
Charlotte, North Carolina

  • Stationed At Microsoft Corporation As An Enterprise Messaging Support Engineer.
  • Performed Phone Support For Exchange 5.5/2000 Administration Issues.
  • Performed Exchange Support In Disaster Recovery, Directory Replication, & Installation.

American Computer Solutions

Junior Engineer
December 1999 – September 2000
Charlotte, North Carolina

  • Performed On-Site LAN Support For Clients
  • Assisted Senior Engineers in Planning and Implementation of Network Projects.
  • Assisted Network Operations In Troubleshooting LAN/WAN Issues.
  • Assisted Senior Engineers in Planning and Implementation of Windows and Exchange Related Projects.

Education and Certifications

University Of South Carolina – Columbia, South Carolina
Attended: 1994 – 1997
Major: Computer Science
Minor: Music Education
Degree Earned: Some College Courses

MCT Badge

Microsoft Certified Trainer – 2019 – 2020

Cloud Certified Messaging – Microsoft 365

MCSE – Cloud Platform & Infrastructure

MCSE – Productivity

MCTS – Exchange 2016

MCSE – Exchange 2013

MCITP – Exchange 2010

MCITP – Office 365 Administration

A+ Certification

Verification ID #: C32DTT0364
Effective: 07/29/1998

Below is my Microsoft Transcript for download:

Software

  • DOS 5.x-7.x
  • Windows 3.x, 9x, ME, NT, 2000, XP, Vista, Windows 7, Windows 10, Server 2003, Server 2008, Server 2008 R2, Server 2012, Server 2012 R2, Server 2016, Server 2019
  • Linux (Red Hat, Mandrake, Debian)
  • HP/Compaq Insight Manager
  • Dell OpenManage
  • Office 95, 97, 2000, XP, 2003, 2007, 2010, 2013, 2016, Office 365
  • Exchange 5.5 through Exchange 2019 and Exchange Online
  • Symantec Enterprise Vault for Exchange
  • Trend Micro Worry Free Business Security
  • Microsoft Windows Clustering Services
  • Blackberry Enterprise Server 3.x, 4.x, 5.x
  • WordPress, HTML, Adobe Dreamweaver, PHP, IIS

References Available Upon Request

Project Documentation

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