Leveraging Extensive IT Experience
As a consultant, trainer, and mentor in the Microsoft365 Arena, I drive experienced IT solutions and growth in various industries with a focus on Healthcare and Artificial Intelligence.
I have a long and vast history in the Information Technology field working in many different industries, including, Medical, Manufacturing, Gambling, Banking, and IT industries. I have worked for all different sized companies that range from 50 users to 500,000 users. Throughout my career, I have garnered a reputation as an exemplary leader, improving processes, executing projects, and advocating for growth for both clients and the company. With a knack at troubleshooting computer issues and finding the correct resolutions for those issues, I am a proven technologist, with the ability to deliver projects on time and on budget under aggressive deadlines, while maintaining the highest levels of quality and customer service.
I have firm knowledge that ‘Success breeds Success!’ I strive to attain that in all my ventures.
I have proven experience as an IT Consultant and Technical Architect with experience in project delivery methodologies at the Enterprise level while working for Microsoft, Binary Tree, Quest, LeadThem Consulting and my other past roles.
Guided and supervised both internal and external technical teams on the design, build and deployment of M365 including system administration to support existing and future systems and to enable seamless integration into the company environments globally with SOP and Policy Creation.
While I was a PFE for Microsoft, I assisted with the architecture design and implementation of Volkswagen’s USA implementation and migration to Exchange 2016 from Exchange 2010. Also did the architecture review and design recommendations for Willis Towers Watson. Both very large, global companies with 10,000+ users and multiple global locations. This included doing AD Design, Hybrid Exchange Design, and RBAC design, with geopositioned DNS and replication optimization for the exchange servers and databases.
Completed multiple Windows Server Migrations, Exchange Server Migrations, Hybrid Design Migrations, and Active Directory Migrations on premises and to O365/Azure successfully using multiple tools from Microsoft, Quest, Binary Tree, and BitTitan from my time at JCMR onward.
I have designed, implemented, administered, and supported multiple Windows Server, SQL Server, SharePoint, Active Directory, Teams, and Exchange Environments from SMB to Enterprise Customers for over 20+ years.
Within the last few years, I have performed project work for Windows Server, Offic365, Teams, Entra AD, Exchange, and Active Directory for Enterprise Customers such as Gartner, Morgan Stanley, Volkswagen, Unified Women’s Healthcare, and PNC Bank, just to name a few.
I have been a Microsoft Certified Trainer for 20+ years teaching Microsoft Official Curriculum to corporate customers and students in virtual and classroom settings. I have successfully taught Microsoft Official Courses in Exchange, Windows Server, Windows Client, M365, Teams, Active Directory, PowerShell, Administration, and Migration Tactics since 2001.
I have an analytical mind with problem-solving abilities with proven provided technical support at all levels over my career from Tier1 through Tier4/Technical Lead. I am familiar with ITIL Standards and Change Management Procedures.
I am well versed in technical documentation and technical writing for project-based work. I maintain a current understanding of the IT marketplace for related technologies by sharing multiple examples of my findings via my blog and other websites.
I will continue to lead as a Senior Microsoft Engineer, Mentor, Coach, and Microsoft Certified Trainer (MCT). This includes migrations, scripting, troubleshooting, design, maintenance, training and support. I also seek to continue working with an organization that provides growth potential for their contacts in order to breed success for all.
Current Resume
Current Microsoft Transcript
Transcript ID: 936533
Access Code: LDLNET0128
MS Learn Transcript
2024 Project Highlights
- Received Microsoft MVP (Most Valuable Professional) Nomination for the Modern Workplace. It is currently in review and processing.
- Active in Training and Adoption Community and building content for CoPilot, AI, Exchange Online, PowerShell, Graph, and other offerings.
- Continuing to perform messaging migrations for different clients through Upwork and other contracts.
- Attending and Speaking at Conferences in the following year in relation to M365 technologies including AI, M365, Loop, Viva, and CoPilot. Conferences Include: Microsoft Community Days at Sea 2024, Microsoft 365 Community Conference 2024, Comms vNext 2024, and CollabCon 2024.
2023 Project Highlights
- Built a two node Exchange 2019 Server Farm for a medical laboratory. Plans are to add load balancing and hybrid to start transition to the Microsoft cloud.
- Did multiple messaging migrations using Quest ODM for a major healthcare organization. I also migrated Sharepoint, OneDrive and Teams using ShareGate as the migration tool. To date I have moved over 1000 users with these tools and more migrations are planned.
- Planned POCs for Proofpoint, Azure PIM, M365 Governance, MS Loop, MS Viva, and other M365 apps in the works.
- Did setup of Corporate Intune Deployment for GCC High client and deploying Intune, MDE, DLP, AIP, and M365 images for macOS, iOS, and Windows clients in the company.
- Attended and Spoke at Conferences during the in relation to M365 technologies including AI, M365, Loop, Viva, and CoPilot. Conferences Include:, Microsoft 365 Community Conference 2023 and CollabCon 2023.
Work History
RealActivity LLC (Direct Contract)
Azure & M365 Specialist/Lead
March 2024 – Present
Charlotte, North Carolina
- I am an Azure & M365 Specialist performing Azure & M365 Administration and Consultation for RealActivity’s new line of AI and Copilot tools for Healthcare and Technology.
- I focus on efficiency in implementation of the latest AI software while using the latest tools from Microsoft including Microsoft AI Studio, Azure Machine Learning, and Open AI using ChatGPT or Copilot.
Matlock and Associates (Upwork Contract)
M365 Specialist
March 2023 – Present
Charlotte, North Carolina
- I am an M365 Specialist performing M365 Administration and Security/Compliance Consultation for multiple GCC High M365 Tenants
- I focus on efficiency in administration using the latest tools from Microsoft including PowerShell, PowerAutomate, and the Power Platform.
Unified Women’s Healthcare (Direct Contract)
M365 Specialist
July 2022 – January 2024
Charlotte, North Carolina
- I was an M365 Specialist performing M365 Tenant to Tenant Migrations and Supporting over 13000 users in M365
- I focused on efficiency in Migration using the latest tools from different vendors including Microsoft, ShareGate, and Quest Software.
LeadThem Consulting Group (Direct Contract)
Messaging Architect
April 2022 – June 2022
Charlotte, North Carolina
- I was a Messaging Architect for LeadThem Consulting performing Messaging and AD Migrations for customers.
- I focused on efficiency in Migration using the latest tools from different vendors including BinaryTree and Quest Software.
Bank of America (through Genesis10)
Security Engineer
November 2020 – April 2022
Charlotte, North Carolina
- I was an engineer for Security and Compliance for the EET team at Bank of America
- I focus on Security and Compliance for the M365 implementation project which includes Secure Score, Security Center, Compliance Manager, MIP, MS Defender, AAD, Cloud App Security, Azure Security, Information Security, and Data Governance.
Microsoft (through Blueprint Technologies)
Security and Compliance Fast Track Center Engineer
August 2020 – November 2020
Charlotte, North Carolina
- I worked as a M365 SCC SME for the Fast Track Center
- I provide onboarding knowledge to customers that are onboarding their environments to M365 with focus on Compliance and Security.
Microsoft (through Trimax Americas)
Premier Field Engineer
May 2019 – March 2020
Charlotte, North Carolina
- Worked as an Exchange/O365 PFE/SME for Microsoft Premier Services
- Provided on site support and training for Microsoft Premier Customers specializing in Exchange and Office365 Implementations
- Services include: Exchange Server Design/Implementation, Active Directory Design Implementation, Office365 Administration/Installation, Migrations, Server Lifecycle Services, Networking, Troubleshooting, and Other IT Services.
- Attained 36 Exchange and O365 Accreditations to deliver training and advanced Exchange/O365 engagements.
LDLNET LLC
Owner/Operator
August 2015 – Present
Charlotte, North Carolina
- Currently Independently Training Microsoft Courses for different Training organizations.
- Hosting websites, domain parking, web design, and IT Services.
- Services include: Exchange Server Design/Implementation, Active Directory Design Implementation, Office365 Administration/Installation, Migrations, Server Lifecycle Services, Networking, Troubleshooting, and Other IT Services.
- http://www.ldlnet.net
Avanade
Consultant
April 2018 – March 2019
Charlotte, North Carolina
- Worked in Cloud Management Services Division as a Level III Consultant. I remediated issues that occurred to the managed systems when alerted by the system. I also fulfilled requests made by our managed services clients to have work performed in the managed environment.
- Performed Administration and Troubleshooting for Skype, SharePoint 2010-2013, Exchange 2010-2016, Active Directory, and Azure related services.
- I provided training and guidance to the Level 1 Engineers in a team setting.
- I gathered data for Problem Resolution and Change Management and then provided that data to the Project Technical Team per ITIL guidelines and Standard Operating Procedure.
XMS Solutions
Senior Consultant
December 2017 – February 2018
Charlotte, North Carolina
- Provided Consulting Services for XMS Solutions Customers
- Helped with Active Directory and Exchange 2016 Migrations for the company’s customers during the project period.
Microsoft (through TEKSystems)
Exchange Online Support Engineer
July 2017 – December 2017
Charlotte, North Carolina
- Provided Tier 3 support for Exchange Online Premier Customers
- Worked numerous cases supporting Exchange Online issues from migrations, mailbox setup, transport rules, and OWA.
Binary Tree
Senior Consultant
July 2015 – April 2017
Charlotte, North Carolina
- Completed numerous Office 365 Migration Projects using Binary Tree’s software. The projects included a staged and cutover migration process. Installation, Troubleshooting, and pilot migration testing or POC, were included in the process.
- Assisted Binary Tree with Documentation Procedures, Statements of Work, Technical Documentation, and Project Management. This included Visio, Excel, and Word documentation for internal use or customer fulfillment.
- Performed numerous AD and Exchange 2013-2016 Migrations for a wide range of customers. Most migrations were cross-forest and included attribute updating or GAL Sync during the process.
- Designed migration strategies using Office365, Group Policy, ADFS, Active Directory, and Hybrid Exchange implementations.
AT-NET Services
Senior Consultant/Engineer
September 2013 – July 2015
Charlotte, North Carolina
- Acted as team lead in the Managed Services Division monitoring Exchange and Active Directory Implementations
- Performed numerous AD and Exchange Migrations for a wide range of customers. These migrations were mainly cross-forest to a greenfield Active Directory/Exchange environment and included attribute updating, group policy design, GAL sync, and OS builds with VMWare hosting the builds.
- Setup VM farms using VMWare 5.5 as the host OS. Setup VCenter to manage the VMWare Farm. Did clustering, configured standard network switches with vlans. Setup Update Manager for patching purposes. Setup disk array to be used as VM Storage.
- Assisted AT-NET with Documentation Procedures, Statements of Work, Technical Documentation, and Project Management. This included Visio, Excel, and Word documentation for internal use or customer fulfillment.
JCMR Technology
Senior Consultant
January 2013 – September 2013
Charlotte, North Carolina
- Completed three Office 365 Migration Projects with an average of 20 users per environment. The projects included a staged and cutover migration process.
- Completed an Exchange 2010 Ethical Walls project for a large manufacturing company that encompassed Hub Transport Rules that filtered incoming and outgoing email based on domain.
- Assisted the JCMR team with the design, installation, and support of a brand new 20 person corporate network. This included assisting with Active Directory, DNS, Group Policy, Office365 Migration, Application Support, and Client Support.
- Assisted sales team with technical support for their sales calls including attending customer interaction meetings.
- Assisted JCMR with Documentation Procedures, Statements of Work, Technical Documentation, and Project Management.
- Completed a design and implementation of Symantec Enterprise Vault 10 into an existing large corporate environment supporting over 1000 Exchange Users.
Lincoln Financial Group(through TEKSystems)
Senior Messaging Consultant
October 2012 – December 2012
Greensboro, North Carolina
- Responsible for Exchange Server Maintenance and Tier 3 Escalation Support for Lincoln Financial Group Messaging Services. This encompassed 20 Exchange 2003 Servers and over fifteen thousand mailboxes. Support included all Exchange Server roles: Mailbox, OWA, and ActiveSync services along with mobile services including MobileIron, Good Technology, MobilEcho, and Blackberry Services.
- Assisted with the installation of Exchange 2010 into Lincoln’s Test Environment in preparation for an Exchange 2003 to Exchange 2010 Messaging Migration.
- Assisted with installation and support of Lync 2010 in their test and production environments. I also assisted with Lync integration with Exchange 2003 and 2010.
Carolina’s Healthcare (through Ettain Group)
Senior Messaging/Active Directory Consultant
May 2012 – October 2012
Charlotte, North Carolina
- Responsible for Exchange Server, Active Directory Server Maintenance, and Tier 3 Escalation Support for Carolinas Healthcare System Messaging Services. This encompassed twenty Exchange 2010 Servers with two DAGs and over twenty thousand mailboxes.
- Provide Exchange Server 2010 Maintenance for all Exchange Server roles: Mailbox, Hub Transport, Client Access, Edge, EWS, OWA, and ActiveSync services along with mobile services including MobileIron, Good Technology, iPhone, iPad, and Blackberry Services.
- Assisted with audit and recommendations of their disaster recovery plan including activating DAC for their datacenters and providing scripts to help automate troubleshooting tasks.
Microsoft (through Xtreme Consulting Group)
Senior Messaging Engineer – MIPS 24×7 Group
August 2011 – May 2012
Charlotte, North Carolina
- Responsible for Exchange Server Maintenance and Tier 3 Escalation Support for Microsoft Dedicated Hosted Messaging Services. This encompassed 450+ Exchange 2007/2010 Servers and over five million mailboxes.
- Provide Exchange Server 2010 Maintenance for the Microsoft Internal Corporate Email Environment. This included BPOS which is now the Office 365 server farm. This included all Exchange Server roles: Mailbox, Hub Transport, Client Access, Edge, EWS, OWA, and ActiveSync services.
- Team effort provided 99.9% SLA to our customers for a three month period and had no service outages.
The Schnider Group
IT Director
January 2007 – July 2011
Charlotte, North Carolina
- Responsible for Exchange Server Maintenance and Tier 3 Escalation
- Built and managed a multi-state VPN routed network using Broadband Technology. Assisted with MPLS upgrade of the same network.
- Built, installed, and managed the entire IT infrastructure using a Windows 2003/Exchange 2003 domain environment for three cities.
- Project managed the complete physical datacenter infrastructure relocation from one facility to another.
- Managed all Active Directory, Exchange, and Mobile accounts for the company.
- Installed and managed Accounting with a Point of Sale system and QuickBooks Accounting Software.
- Ran day to day HR duties including hiring and firing of personnel, processing and auditing payroll, implementing and enforcing company policies, designing and enforcing computer and email usage policies.
Rexam
Exchange Administrator
September 2004 – May 2006
Charlotte, North Carolina
- Provided 3rd Tier Support for the Help Desk, wrote technical documentation, handled escalations for the Help Desk and Executives, and provided 24/7 support for the GeM team.
- Provided daily administration including mailbox/DL maintenance, disaster recovery, mailbox restoration, MS Cluster Administration, integration with 3rd party apps, and Blackberry support.
- Provided support of over 100 Exchange 5.5/2000/2003 servers in the US, Mexico, South America, and Europe. This included three separate 2/4 node Clustered Exchange Servers.
- Assisted Rexam with 4 company acquisitions by managing and implementing the acquired company’s messaging environment into Rexam’s Global Exchange environment.
Bank Of America (through TEKSystems)
Exchange Administrator
February 2004 – September 2004
Charlotte, North Carolina
- Provided 3rd Tier Support for the Help Desk and handled escalations in the messaging area.
- Provided daily administration including mailbox and DL maintenance, and support of over 100 Exchange 5.5/2000 servers.
- Assisted with Fleet Bank merger by helping to integrate their Exchange environment into Bank of America’s Exchange environment.
South Carolina Education Lottery
Domain Administrator
November 2001 – November 2003
Columbia, South Carolina
- Designed, & Installed a 200 user Win2000 LAN using Active Directory and Group Policy.
- Maintained all server class equipment. (DELL PowerEdege Servers, Storage Area Network (SAN), PowerVault DLT Jukebox)
- Provided WAN support assisting with Cisco Router/Switch/PIX support, Wireless LAN Technology/Security, and RAS maintenance.
- Managed Domain Environment including Exchange 2000, SQL 20000, IIS, Active Directory, SUS, & Great Plains.
Solid Computer Decisions
Microsoft Certified Trainer
August 2001 – November 2001
Charlotte, North Carolina
- Worked as an MCT teaching Windows 2000 courses and specializing in Exchange.
- Assisted Networking Services Team with Microsoft Exchange Implementation Projects.
- Assisted with The Migration And Installation Of The Internal LAN.
Microsoft (through CompCon Tech)
Premier Support Engineer
September 2000 – September 2001
Charlotte, North Carolina
- Stationed At Microsoft Corporation As An Enterprise Messaging Support Engineer.
- Performed Phone Support For Exchange 5.5/2000 Administration Issues.
- Performed Exchange Support In Disaster Recovery, Directory Replication, & Installation.
American Computer Solutions
Junior Engineer
December 1999 – September 2000
Charlotte, North Carolina
- Performed On-Site LAN Support For Clients
- Assisted Senior Engineers in Planning and Implementation of Network Projects.
- Assisted Network Operations In Troubleshooting LAN/WAN Issues.
- Assisted Senior Engineers in Planning and Implementation of Windows and Exchange Related Projects.
Education and Certifications
University Of South Carolina – Columbia, South Carolina
Attended: 1994 – 1997
Major: Computer Science
Minor: Music Education
Degree Earned: Some College Courses
Current Microsoft Transcript
Transcript ID: 936533
Access Code: LDLNET0128
MS Learn Transcript
Microsoft Certified Trainer – 2024-2025
M365 Enterprise Administrator Expert
M365 Teams Administrator Associate
M365 Security Administrator Associate
M365 Exchange Online Support Engineer Specialty
Cloud Certified Messaging – Microsoft 365
Microsoft Accessibility In Action – 2020
Microsoft Certified Trainer 2022 – 2023
Microsoft Certified Trainer 2020 – 2021
Microsoft Certified Trainer – 2019 – 2020
MCSE – Cloud Platform & Infrastructure
MCSE – Productivity
MCTS – Exchange 2016
MS-101 – M365 Mobility & Security
MS-100 – M365 Identity & Services
MCSE – Exchange 2013
MCITP – Exchange 2010
MCITP – Office 365 Administration
A+ Certification
Verification ID #: C32DTT0364
Effective: 07/29/1998
Current Resume
Software
- Windows 3.x, 9x, ME, NT, 2000, XP, Vista, Windows 7, Windows 10, Server 2003, Server 2008, Server 2008 R2, Server 2012, Server 2012 R2, Server 2016, Server 2019
- Linux (Red Hat, Mandrake, Debian)
- HP/DELL/Cisco Enterprise Server Management
- Message Hygiene Tools: ProofPoint, Cisco IronPort, EOP, etc…
- Office 95, 97, 2000, XP, 2003, 2007, 2010, 2013, 2016, 2019, Office 365
- Microsoft365 Administration and Onboarding
- Azure AD and Implementation
- Exchange 5.5 through Exchange 2019 and Exchange Online
- Symantec Enterprise Vault
- PowerShell 3 and 5 scripting with ISE
- Trend Micro Worry Free Business Security
- Microsoft Windows Hyper-V Services
- VMWare 5 through 6.5
- Blackberry Enterprise Server 3.x, 4.x, 5.x
- WordPress, HTML, Adobe Dreamweaver, PHP, IIS
